Visitor Services Assistant

  • Attraction
  • Retail
  • Seasonal
  • Blank

Website Castle in the Clouds

Historic estate, unmatched views

The Visitor Services Assistant is responsible for helping to make the visitor experience a good one by greeting and dispensing information at our checkpoint and by selling Castle in the Clouds merchandise, admission tickets, and memberships. Working individually or with a team member, employees must maintain professionalism and courtesy to all guests who visit the property. A general knowledge of the estate as well as schedule of events will be necessary to help answer questions and sell tickets on a daily basis. The Visitor Services Assistant reports to the Director of Visitor Experience.

Essential Duties and Responsibilities include by are not limited to:

·        Greet all guests in a professional and friendly manner

·        Demonstrate excellent customer service and sales skills

·        Provide visitors with general information about Castle in the Clouds and surrounding area, including programs and events, daily operations, and general area directions

·        Help create a positive experience for all visitors

·        Process retail sales using point of sale system

·        Complete cash and credit card sales

·        Have a general knowledge of merchandise and prices

·        Take inventory as needed; alert the Director of Visitor Experience when stock is running low

·        Open and close Gift Shop and Ticket Office/Front Gate as needed

·        Organize and clean the Gift Shop on a daily basis

·        Make sure all merchandise is presentable and well stocked

·        Balance cash and credit cards sales with shift supervisor following each shift

·        Additional duties as assigned by Director of Visitor Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities or difficultly to perform the essential functions.


·        High school diploma or 1 to 3 months related experience is preferred but not required

·        Experience handling credit card and cash transactions preferred Skills/Abilities

·        Good communication skills, both oral and written

·        Good customer service skills and sense of public relations

·        Ability to count money and make change accurately

·        Ability to listen and follow instructions

·        Ability to solve problems quickly and independently

·        Ability to work well in a fast paced environment

Other Qualifications:
Must be able to stand for extended periods of time

Direct Supervisor: Director of Visitor Experience
Employment Type: Part time, Seasonal
Starting Pay Range: $9 to $11 an hour

Interested applications should send a resume with references to: Castle in the Clouds Attn: Director of Visitor Experience, PO Box 687 Moultonborough, NH 03253 or apply online at

Job Type: Part-time

Expiration Date: May 22, 2021

To apply for this job please visit