Visitor Services Assistant

  • Attraction
  • Retail
  • Seasonal
  • Blank

Website https://www.facebook.com/CastleintheCloudsNH Castle in the Clouds

Historic estate, unmatched views

The Visitor Services Assistant is responsible for helping to make the visitor experience a good one by greeting and dispensing information at our checkpoint and by selling Castle in the Clouds merchandise, admission tickets, and memberships. Working individually or with a team member, employees must maintain professionalism and courtesy to all guests who visit the property. A general knowledge of the estate as well as schedule of events will be necessary to help answer questions and sell tickets on a daily basis. The Visitor Services Assistant reports to the Director of Visitor Experience.

Essential Duties and Responsibilities include by are not limited to:

·        Greet all guests in a professional and friendly manner

·        Demonstrate excellent customer service and sales skills

·        Provide visitors with general information about Castle in the Clouds and surrounding area, including programs and events, daily operations, and general area directions

·        Help create a positive experience for all visitors

·        Process retail sales using point of sale system

·        Complete cash and credit card sales

·        Have a general knowledge of merchandise and prices

·        Take inventory as needed; alert the Director of Visitor Experience when stock is running low

·        Open and close Gift Shop and Ticket Office/Front Gate as needed

·        Organize and clean the Gift Shop on a daily basis

·        Make sure all merchandise is presentable and well stocked

·        Balance cash and credit cards sales with shift supervisor following each shift

·        Additional duties as assigned by Director of Visitor Experience

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individual with disabilities or difficultly to perform the essential functions.

Education/Experience

·        High school diploma or 1 to 3 months related experience is preferred but not required

·        Experience handling credit card and cash transactions preferred Skills/Abilities

·        Good communication skills, both oral and written

·        Good customer service skills and sense of public relations

·        Ability to count money and make change accurately

·        Ability to listen and follow instructions

·        Ability to solve problems quickly and independently

·        Ability to work well in a fast paced environment

Other Qualifications:
Must be able to stand for extended periods of time

Direct Supervisor: Director of Visitor Experience
Employment Type: Part time, Seasonal
Starting Pay Range: $9 to $11 an hour

Interested applications should send a resume with references to: Castle in the Clouds Attn: Director of Visitor Experience, PO Box 687 Moultonborough, NH 03253 or apply online at https://www.castleintheclouds.org/employment/

Job Type: Part-time

Expiration Date: May 22, 2021

To apply for this job please visit www.castleintheclouds.org.