Website Mountain View Grand Resort and Spa
Activities Team Profile: Each Activities Team Member is always highly motivated, energetic, and gracious. They inspire our guests to try a wide array of exciting ventures by portraying the friendly, eager persona that the Mountain View Grand Resort and Spa Activities Crew is known for.
The Activities Manager will hold many responsibilities. Building effective relationships with guests and team is an essential element of this role. The successful candidate will be responsible for the daily operations of the resort’s Activities Department. Maintain a resort presence and leadership skills to ensure the highest quality service to resort guests. Reports to the Managing Director.
What you will do (includes but not limited to):
Hire and train Team Members; ensure all Team Members are in compliance with policies/procedures. Provide motivation and inspiration to achieve results, recognize strengths, develop weaknesses. Use redirection as teachable moments and active learning opportunities. Arrange ongoing Team Member training/development. Encourage and motivate Team to encourage participation, promote resort services and products. Learn and maintain knowledge of resort software. Accurately book and confirm reservations. Monitor team schedules and make necessary adjustments. Oversee and inspect areas for cleanliness and proper operation; institute systems that will improve guest satisfaction. Assist with controlling labor and inventory costs. Ensure accurate inventory control including the security of stock. Assist with the creation and promotions of activities to stimulate guest interest and participation. Assist with the development and maintenance of Activities, literature, documentation, and process handling requirements. Ensure superior guest satisfaction; when necessary provide complaint resolution. Ensure all Activities’ equipment is in working order, ensure ongoing maintenance and that repairs are made in a timely manner. Guide Team Members as how to recognize, anticipate, and identify guests needs to avoid potential challenges. Provide open communication at all times. Exhibit a professional attitude, diplomacy, and ability to address difficult situations. Hold self to a higher standard, be a role model at all times.
Qualities and characteristics of the Activities Manager include being outgoing, articulate, diplomatic, accurate, and composed.
Minimum requirements include having a strong command of written and oral English; above average math competencies and software skills; advanced understanding of guest relations.
Skills and abilities include having the ability to provide clear direction, communication, and mature judgment; maintain composure in a hectic environment.
Minimum education required is a high school diploma/GED; some college preferred
Minimum experience required is 4 years resort/event/guest relations experience.
Physical elements: Stand for extended periods; walk up/downstairs numerous times daily; reach high and low areas; lift/move/transport heavy loads; various fumes, odors, and chemicals.
Join our high-performance team, where employees personify service, innovation, and commitment to quality.
Expiration Date: October 30, 2021
To apply for this job email your details to firstname.lastname@example.org