Website Mountain View Grand Resort and Spa
Guest Relations Team Members hold coveted positions where dedication to providing impeccable services and communication is evident. Gracious and knowledgeable service is the polished standard of the Guest Relations Team.
Reservationists assist guests with choosing the perfect fit package or room to create an extraordinary resort experience by supporting a complete knowledge of rooms, facilities, and services and overcoming questions/concerns.
What you will do (includes but not limited to):
You will learn and maintain a complete knowledge of reservation software, process room reservations, changes and cancellations. Provide positive guest relations and assist with special requests, (dining, spa, amenities, traces), and resolving guest complaints. Follow confidentiality standards, exercise proper telephone etiquette, process confirmation letters and manage waitlists.
Qualities and characteristics of a resort Reservationist includes being courteous, articulate, informative, and accurate.
Minimum requirements include a strong command of written and oral English, basic math competencies, above average software capabilities and telephone etiquette.
Minimum skills and abilities requirements include rapid, accurate typing skills, working well in a fast-paced environment, the ability to work cooperatively with others.
Minimum education required is high school/GED.
Minimum preferred experience is customer relations; will train ideal candidate.
Physical elements: Remain seated for extended periods; extended viewing of computer screens; reach high/low objects, bend, walk up/down stairs.
Join our high-performance team, where Team Members personify service, innovation, and commitment to quality.
Expiration Date: October 30, 2021
To apply for this job please visit www.mountainviewgrand.com.