Website Mountain View Grand Resort and Spa
Guest Relations Team Members hold coveted positions where dedication to providing impeccable services and communication is evident. Gracious and knowledgeable service is the polished standard of the Guest Relations Team.
The person who holds this position will have many responsibilities. The Reservations Supervisor will supervise, train, schedule and evaluate Reservations Team, ensuring that all procedures are performed to the hotel’s standards and will assist where necessary to ensure optimum service to guests, visitors and other departments.
What you will do (includes but not limited to):
You will maintain a complete knowledge of reservation software, rooms, services, facilities, events and activities, as well as assist with special requests, (dining, spa information, amenities, traces), and process room reservations, changes and cancellations. Provide positive guest services by building effective relationships with new and returning guests, use active listening skills to ascertain needs and desires and to proactively address potential issues. Demonstrate proper telephone etiquette, be cognizant that Team Members will witness your interactions and conduct. Process confirmation letters, manage waitlists, and ensure confidentiality protocol is followed.
Qualities and characteristics of a Reservations Supervisor include being friendly, articulate, informative, and accurate.
Minimum requirements include having a strong command of written and oral English, and above average math and software competencies.
Skills and abilities include having the abilities to type with speed and accuracy, work well in a high-volume environment, and work cooperatively with others.
Minimum education required is a high school diploma/GED, some college preferred.
Minimum experience required is previous reservations/front desk.
Physical elements: Remain seated for extended periods; extended viewing of computer screens; reach high/low objects, bend, lift; walk up/down stairs.
Join our high-performance team, where Team Members personify service, innovation, and commitment to quality.
Expiration Date: May 30, 2021
To apply for this job please visit www.mountainviewgrand.com.