Director of Restaurants

  • by
  • Lodging
  • Restaurant
  • Whitefield

Website Mountain View Grand Resort and Spa

Director of Restaurants

 Food and Beverage

Team Members of Food and Beverage embody the hustle and bustle of teamwork and the essence of service by providing the very finest dining and event experiences for resort guests.  Food and Beverage Team Members ensure attentive, professional service and behavior with all guests, creating loyal, repeat visitors.

The Director of Restaurants successfully manages the daily operations of the resort’s restaurants (Harvest Tavern, Wine Cellar, Club House, veranda service, and in room dining), ensuring our guests have pleasurable dining experiences while optimizing resort profits. This position reports to the Director of Food and Beverage and works in conjunction with the Executive chef to ensure a smooth operation from kitchen to guest. Collaboration with the Sales Team, Banquet Manager, and Executive Chef while attending weekly BEO meetings ensures seamless events/banquets.

What you will do (includes but not limited to):

You will hire and train team being mindful of the power of positive reinforcement, provide ongoing development, ensure all Team is in compliance with policies and procedures. Redirect as necessary, take corrective action and complete appropriate documentation. Building effective relationships with guests and team is an essential element of this position.  Be observant and proactive for any potential challenges, read and evaluate expressions and body language. Quickly respond to any issues, use logic and reasoning to identify strengths and weaknesses of solutions and/or approaches to challenges. Be aware that guests and team will be witnessing your interactions and conduct. Forecast requirements and schedule team accordingly, record labor and inventory costs while monitoring daily, weekly, and monthly sales. Monitor food presentation and service. Maintain ambiance by controlling lighting, linen service, glassware/dinnerware/flatware quality and placement.

Qualities and characteristics of a resort Director of Restaurants include being courteous, professional, energetic, and articulate.

Minimum requirements for this position include a strong command of written and oral English, have above average computer and point of sale competencies, know and understand state liquor guidelines and all food handling regulations.

Minimum skills and abilities include the ability to remain focused in a hectic environment and the ability to provide clear, professional direction/communication to all guests and resort team members.

Minimum education is high school diploma, some college preferred.

Minimum required experience is 3-5 years resort/restaurant manager position.

Physical elements: Extended hours on feet; various temperatures/noise levels; lift and transport heavy items; reach across tables and high/low objects; walk up/downstairs and around resort property.

Join our high-performance team, where Team Members personify service, innovation, and commitment to quality.



Expiration Date: October 30, 2021

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