Website Mountain View Grand Resort and Spa
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Servers provide exceptional service to resort guests starting with the all important first greeting. Servers project the image of the resort by delivering exemplary service and superior standards of guest relations by maintaining a knowledge of menus, wines, liquors, resort amenities, services, and activities.
What you will do (includes but not limited to):
Meet and greet guests with a smile on your face and enthusiasm in your voice. Inform of specials, offer recommendations, take and return drink and meal orders in a timely, professional manner. Take extra care in ordering special dietary needs, allergies are a detail that can’t be overlooked. Maximize sales by up-selling wine, liquor, and suggesting appetizers and desserts. Provide proactive beverage and bread refills. Maintain a clean environment, (pre-bus, keep path ways clear). Prepare bill, accept payment, quickly return change. Genuinely thank guests and invite back. Perform side work. Foster a positive environment by assisting coworkers when necessary and by exhibiting an enthusiastic attitude.
Qualities and characteristics of a resort Server include being energetic, composed, accurate, and quick.
Minimum requirements include being able to speak/understand English, have basic math competencies, and be able to learn and master the point of sale system.
Skills and abilities include having the ability to project a positive image and energy, promptly provide services, converse positively with guests; prioritize and organize; focus on details.
Minimum required education is a high school diploma/GED or working towards that goal.
Minimum required experience: Customer service; will train ideal candidate.
Physical elements: Remain on feet for extended periods; carry and balance plates on a tray; keep quick physical pace around crowded tables; variable temperatures/noise levels.
To apply for this job please visit www.mountainviewgrand.com.