Website Mountain View Grand Resort and Spa
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The successful candidate assists the Health and Wellness Director with the daily operations of the Spa Front Desk and maintains presence and leadership to ensure a seamless Spa experience for each guest. Building effective relationships with both guests and team is an essential element of this position along with courteously answering questions and concerns from guests and employees.
What you will do (includes but not limited to):
Learn and maintain knowledge of software and POS, accurately book and confirm spa treatment reservations, greet and check in spa guests. Monitor providers’ schedules and make necessary changes and cancelations. Supervise team being mindful that positive reinforcement drives engagement, provide redirection as necessary. Ensure spa team is maintaining resort policies, procedures and all state guidelines are being followed. Provide training, motivation and inspiration, be a role model at all times. Encourage and motivate spa treatment providers to up sell and cross sell services and products. Provide open communication at all times. Ensure all guest challenges are resolved while maintaining a calm, diplomatic demeanor.
Qualities and characteristics of a Spa Front Desk Supervisor include being friendly, calming, knowledgeable, and accurate.
Minimum requirements include the ability to speak and understand English; have basic math competencies; above average software abilities.
Skills and abilities: Ability to provide clear direction and communication; maintain composure in a hectic environment.
Minimum education is a high school diploma/GED.
Minimum experience: 2 years spa/guest relations.
Physical elements: Stand for extended periods; walk up/down stairs numerous times daily; reach high and low areas; lift/move/transport heavy loads/objects; various fumes, odors, and chemicals.
To apply for this job please visit www.mountainviewgrand.com.