Retail Shop Supervisor

The Gift Shop Supervisor will oversee the daily operations of the resort’s retail outlet ensuring the highest quality service, products, and cleanliness. Provide resort guests with courteous, knowledgeable service regarding all aspects of the gift shop.

What you will do (includes but not limited to):

This position encompasses supervising, training, motivating, and redirecting team in a respectful manner. Communicate with the BOH professionally and cooperatively to ensure uninterrupted bakery service. You will be responsible for tracking/monitoring product sales while optimizing resort profits. Forecast requirements, record labor and inventory costs while monitoring daily, weekly, and monthly sales. Monitor retail presentation and service, determine training needs and follow through with appropriate actions. Be observant and proactive for any potential challenges, quickly respond to any issues and be mindful that guests and Team Members will witness your interactions and conduct.

Qualities and characteristics of a Gift Shop Supervisor include being personable, motivated, accurate, and observant.

Minimum requirements include a strong command of written and oral English and above average retail, math and software competencies.

Skills and abilities include having the abilities to use mature judgment, problem solve, provide professional communication, and remain composed in a high-volume environment.

Minimum education required is a high school diploma/GED.

Minimum experience required is 3+ years retail/guest relations.

Physical elements: Long hours may be required, remain on feet for extended periods of time; lift/transport heavy items; reach high and low objects; bend, kneel; various noise levels.

Expiration Date: June 30, 2023