Come join our extraordinary team!
Responsible for the guest/owner experience from pre-arrival communication until they leave the property at the end of their stay. He/She will plan any activities that the guest/owner requests and make recommendations based on the preferences of the guests/owners. He/She will ensure the guests/owners have everything they need in their units and proactively anticipate their needs so their expectations are exceeded throughout their entire stay.
The Adventure Concierge is responsible for creating customer delight in every interaction. This person will oversee the overall guest/owner experience and will have the ability to assist guests/owners with any concerns or questions they may have during their stay. They will have a guest/owner focus and work to exceed their expectations. They will work in a team environment to ensure a seamless guest/owner
Responsibilities and Duties
-Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community.
-Provides guests with information about attractions, facilities, services, and activities in or outside the property.
-Makes guest reservations for restaurants, tours, and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
-Coordinate seasonal resort activities and holiday weekend events such as sleigh rides, poolside events, Kidz Kove summer activities & BBQ’s, VIP Meet & Greet events and outdoor summer movies series.
-Produce weekly activity calendar and coordinates the events as needed.
-Coordinates guest requests for amenities, special services or turndown services.
-Contacts guest and owners prior to arrival via email and phone for any special needs or request.
-Communicates with front desk, housekeeping and engineering as appropriate to assist on-property guests.
-Handle social media marketing including 2-3 weekly Facebook posts.
-Have the ability to work independently and make the necessary decisions to resolve guest concerns.
-Coordinates guest service programs with other local businesses (in-room grocery delivery, paint nights, etc.).
Experience: One year Hospitality and/or Guest Services preferred, but not necessary
Pay: From $16.00 per hour based upon experience
To apply for this job please visit www.riverwalkresortatloon.com.