Front Office Manager

  • by
  • Lodging
  • Lincoln

Website https://www.facebook.com/Riverwalkatloon RiverWalk Resort at Loon Mountain

Come join our extraordinary team!

Apply your outgoing personality and ability to train and connect with others to create extraordinary guest experiences one day at a time! As a Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay, you will lead by example and champion the guest services team to build lasting impressions and guest loyalty.

As the Front Office Manager, you will:

-Oversee training, coaching, mentoring and scheduling for the front office team; to include Front Desk, Reservations and Seasonal Activities Coordinator.
-Proactively foster relationships with owners and repeat rental guests to develop loyalty and maintain a high level of satisfaction.
-Apply problem solving skills to resolve guest issues to their satisfaction.
-Supervise ordering and inventory for front office supplies within budget guidelines.
-Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
-Ensure all front desk checklists and procedures are followed and review daily work to confirm it is error-free.
-Rotating Manager on Duty shifts.
-Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
-Support the goals of the resort through teamwork and collaboration with all departments.

Requirements:

To be successful in this role, you need strong verbal and written communication skills. Two years of customer service experience at a managerial level is required. Applicants must be available to work a flexible schedule including weekend and holiday coverage.

Job Type: Full-time

To apply for this job please visit www.riverwalkresortatloon.com.